WhatsApp Business API · E-commerce
Recover carts. Confirm COD. Delight buyers. All on WhatsApp.
- 14-day free trial
- No credit card
- Setup help on WhatsApp
- Plans from ₹999/month + GST
- Today
- Acme Boutique: Order confirmed Hi Priya, your order #1042 for ₹1,499 is confirmed. We will send tracking once it ships. Acme Boutique Buttons: Track order.
- Customer: Can I change the size to L?
- Acme Boutique (AI agent): Yes, size L is in stock. I've asked Riya to update your order.
- Chat assigned to Riya
Verified Business
Order confirmed
Acme Boutique
10:12Use cases
WhatsApp Business API for E-commerce
What your store gets
Abandoned cart
Bring shoppers back to their cart
- Sent one hour after checkout starts (Shopify)
- Skipped when the order is paid first
- Name, cart value and cart link filled in
- Today
- Acme Boutique: You left something behind Hi Priya, your blue cotton kurta (₹1,499) is still in your cart. Complete your order before your size sells out. Acme Boutique Buttons: Complete my order.
- Customer: Can I pay by UPI?
- Acme Boutique (AI agent): Yes! Tap Complete my order and pick UPI at checkout.
Verified Business
You left something behind
Acme Boutique
11:40Cash on delivery
Confirm COD orders before they ship
- Sent when the order is placed
- Confirm and Cancel buttons in the message
- Every reply lands in your shared inbox
- Today
- Acme Boutique: Confirm your order Hi Priya, please confirm your cash-on-delivery order #1042 for ₹1,499. Acme Boutique Buttons: Confirm order, Cancel order.
- Customer: Confirm order
- Acme Boutique: Thank you, Priya! Your order ships today.
Verified Business
Confirm your order
Acme Boutique
10:12Order updates
Order updates that send themselves
- Shopify and WooCommerce order events
- Approved utility templates
- Delivered and read status for every message
Order messages
Acme Boutique · Integrations
- Checkout startedShopifycart_reminder· After 1 hour
- Order placedWooCommerceorder_confirmed
- Order paidShopifypayment_received
- Order updatedWooCommerceorder_update
- Order cancelledShopifyorder_cancelled
Reviews and win-back
Ask for reviews, win back quiet buyers
- Segments by tag, city or any field, or a CSV list
- Schedule it or send it now
- Sent, delivered, read and failed in one report
Come back for 10% off
Broadcast · WhatsApp
Inside the app
See your store's WhatsApp in the app
Click through the real app, screen by screen. Every screenshot is Splashify Pro with sample data.
Every WhatsApp and Instagram chat in one inbox, with AI replies and a clean handover to your team.
Click a number to see what it does, or use the arrow keys.
1 of 6
Every chat in one list
WhatsApp and Instagram chats land in one shared inbox. Filter by open, unread, mine or unassigned.
Try it with your own store
14 days with every feature and no credit card. Our team helps you set up on WhatsApp.
What powers it
Why e-commerce brands pick Splashify Pro
Shopify and WooCommerce
Connect your store from Integrations. No developer needed.Cart reminders
A WhatsApp nudge an hour after checkout starts, skipped when they pay.COD confirmation
Confirm cash-on-delivery orders before you ship them.Order updates
Placed, paid, updated and cancelled messages send themselves.Click-to-WhatsApp ads
Ads that open a chat, with lead and purchase events sent back to Meta.Pay in the chat
Razorpay, PayU, Cashfree and Zoho Payments links inside WhatsApp.
How it works
Go live in three steps
Step 1: Start free
Create your account and start the 14-day free trial. No credit card needed.
Step 2: Connect your number
Link your WhatsApp Business number through Meta's guided signup. Our team helps you on WhatsApp.
Step 3: Connect your store
Add Shopify or WooCommerce in Integrations, then switch on cart reminders and order messages.
Pricing
Plans from ₹999 a month
Growth
For small teams starting on WhatsApp
₹999/monthPlus GST. Billed monthly.
- 1 team member
- Broadcasts, basic chatbot and conversation analytics
- Chat history kept for 3 months
- Most popular
Advanced
For growing teams that want to automate
₹2,999/monthPlus GST. Billed monthly.
- 5 team members
- Instagram automation, email marketing and Voice AI
- Chat history kept for 6 months
Enterprise
For high-volume and multi-team businesses
₹7,999/monthPlus GST. Billed monthly.
- 15 team members
- Dedicated success manager and lower conversation rates
- Chat history kept forever
Prices in INR, plus 18% GST. WhatsApp messages are charged per message: Meta's rate plus your plan's fee.
See message ratesExplore
More ways businesses use WhatsApp
Frequently asked questions
Still have a question?
Yes. Connect your store in Integrations with its store URL and an Admin API token, then add the webhooks. Abandoned carts, paid orders and cancelled orders can each send a WhatsApp message automatically. The cart reminder waits one hour and is skipped if the order is paid first.
Yes. The WooCommerce integration listens for new orders and order updates, so a WhatsApp message goes out when an order is placed or its status changes.
It depends on your products, your offer and your timing. A short WhatsApp reminder with a link straight back to the cart lands in the app your buyers already use, so it is easy to act on. Try one reminder with a discount code and one without, and keep the one that brings back more orders.
Splashify Pro plans start at ₹999 a month (Growth), ₹2,999 (Advanced) and ₹7,999 (Enterprise), plus 18% GST. Every plan starts with a 14-day free trial. WhatsApp message charges come on top of the plan, per message you send, and the pricing page lists every rate.
On top of your plan, each message you send is charged at Meta's rate for its category (marketing, utility or authentication) and the customer's country, plus your plan's platform fee. Replies within 24 hours of the customer's last message are free for the first 1,000 each month, and incoming messages are always free. Meta charges apply during the free trial too. The pricing page lists every rate.
Most teams are live within 1-2 hours through Meta's guided signup. You'll need a Meta Business Account, a phone number not currently registered with WhatsApp, and basic business verification documents. Our team helps you on WhatsApp if you get stuck.
The free WhatsApp Business app is made for replying by hand from a phone. The API, which Splashify Pro runs on, is made for teams and automation: one shared inbox for your whole team, broadcasts to opted-in customers, chatbots and AI agents, integrations with Shopify, Razorpay or your CRM, and reports.
Yes. Export your contacts, connect your WhatsApp Business number through Meta's guided signup, then import your contacts and add your templates again. Our team helps you on WhatsApp while you switch.
The verified badge is granted by Meta, not by any provider, once your business meets Meta's criteria. Verify your business on Meta first; our team can walk you through the request.
Message only people who have agreed to hear from you on WhatsApp; Meta requires it. Opted-out and blocked numbers stay in their own list and never get your broadcasts. Customer data is encrypted at rest and in transit, every action in your account is logged, and data requests under India's DPDP Act go through our data request page.
Still have a question?
Recover your next cart on WhatsApp. Start free for 14 days.
- 14-day free trial
- No credit card
- Setup help on WhatsApp